Returns & Exchanges
At Sunrise Mart, we are committed to providing you with the freshest groceries and premium ingredients. If you are not completely satisfied with the quality of your order, we offer a hassle-free return policy for eligible food items within 7 days of delivery.
Contact Support
Reach out to our customer service team via email or our live chat with your order number and a brief description of the issue.
Provide Documentation
For perishable or damaged goods, please attach clear photos of the items and the packaging to help us process your request quickly.
Await Authorization
Our quality control team will review your claim within 24 hours to determine if a return, replacement, or disposal is necessary.
Receive Refund or Credit
Once approved, we will issue a full refund to your original payment method or provide store credit for your next grocery haul.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing